FAQ

Help! I missed the December preorder. When will I have another chance to buy a hat?

I will put any remaining inventory back up for sale once all the preorders are delivered... if there is any remaining inventory.

When will my order ship?

Orders will ship out once per week (or more) when items are in stock. It's a one person operation. Email me if you need something faster, and we can figure something out - shop@chill.biz.

Why do I have to pay for shipping?

Because I do too.

What is your return policy?

Sorry, no refunds.

If your item is damaged when you receive it, email shop@chill.biz with a photo and brief description of the damage. I'll take care of you.